Refund Policy

At Formify, we strive to ensure complete satisfaction with our services. This refund policy outlines the terms and conditions for refunds related to your subscription.

1. Subscription Refunds

1.1 Paid Plans

  • 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for new subscribers to our Starter, Pro, and Business plans. If you're not satisfied with our service within the first 30 days of your subscription, you may request a full refund.

  • Annual Subscriptions: For annual subscription payments, refunds may be provided on a prorated basis for the unused portion if requested within the first 60 days of the subscription period, minus any applicable discounts received.

  • Monthly Subscriptions: For monthly subscription payments, refunds are generally not provided for partial months. Cancellations will stop future billing but will not generate refunds for the current billing period.

1.2 Refund Exclusions

Refunds will not be issued in the following circumstances:

  • After the 30-day money-back guarantee period has expired (for new subscribers)
  • For subscriptions canceled after recurring billing has been processed
  • For accounts that have violated our Terms of Service
  • For Enterprise plans with custom pricing (these are governed by individual contracts)

2. How to Request a Refund

To request a refund:

  1. Log in to your Formify account
  2. Navigate to the Account/Billing section
  3. Click on "Request Refund" or "Cancel Subscription"
  4. Specify your reason for requesting a refund

Alternatively, you may contact our support team at [email protected] with your refund request.

3. Refund Processing

  • Approved refunds will be credited back to the original payment method used for the purchase
  • Processing time for refunds is typically 5-10 business days, depending on your payment provider
  • You will receive an email confirmation once your refund has been processed

4. Special Circumstances

We understand that special circumstances may arise. If you believe you deserve a refund outside of our standard policy (e.g., extended service outages, technical issues preventing use of the platform), please contact our support team to discuss your situation.

5. Changes to This Policy

Formify reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the modified refund policy.

6. Contact Us

If you have any questions about our refund policy, please contact us at:

Last Updated: July 1, 2023